Secretminks are all handcrafted, therefore lash alignment can slightly differ. Due to the the unique design of each individual eye shape. Due to the nature of our business, we do not accept exchanges or returns for any lashes or accessories. All items purchases are final sale. In the event that you received a damaged item(s) please contact us within 30 days, at Support@secretminks.com with your order number/name and we will work diligently to replace it.